Policies

Thank you for shopping with ShopLucasDirt. We are committed to providing our fans and customers with high-quality merchandise and reliable service. Please review our policies below regarding shipping, returns, and customer support.

Order Processing & Shipping
Our fulfillment team frequently travels to support our extensive touring and event schedule. As a result, standard shipping operations operate on a dynamic schedule.
  • Fulfillment Timeline: Orders are processed and shipped as quickly as possible from our touring Merchandise Team. Please be advised that processing times during race weeks may take a few extra days.
  • Major Event Delays: During major racing events, and holidays, please allow additional time for processing and delivery.
  • Mixed Carts: If your order contains multiple items with varying availability, the entire order will ship together once all items are ready for fulfillment.
  • Time-Sensitive Orders: If you require an item by a specific date, please contact our customer service team immediately after placing your order. While we cannot guarantee delivery dates due to our tour schedule, we will make every reasonable effort to accommodate your request.
Shipping Address & Delivery
  • Address Accuracy: Customers are solely responsible for providing accurate and complete shipping information at checkout. ShopLucasDirt is not liable for delayed, misrouted, or lost shipments resulting from incorrect addresses provided by the customer.
  • Lost or Stolen Packages: Once a package is officially marked as "Delivered" by the shipping carrier, the liability for that package transfers to the customer. ShopLucasDirt is not responsible for lost, stolen, or misdelivered packages following confirmed delivery. We highly recommend shipping to a secure location.
Returns, Refunds & Exchanges
To maintain efficient inventory and fulfillment operations, we enforce a strict return policy.
  • Refunds: Refunds may be issued on a case-by-case basis. We will do our best to ensure customer satisfaction.
  • Damaged Items: Any merchandise received in a damaged condition must be reported to our customer service team within 48 hours of delivery. Approved refunds will be issued to the original payment method. Please allow 3–5 business days for your financial institution to process the funds.
  • Non-Refundable Items: Sale items, clearance merchandise, and gift cards are final sale and cannot be returned or refunded.
  • Exchanges: Customers may seek to exchange an item for a different size or variant. For the most efficient exchange process, we recommend returning the original item (upon approval) and placing a new, separate order.
Customer Support & Communication
  • Response Times: Please allow 24 to 72 business hours for a response to any email inquiries to Shop@LucasDirt.com
  • Inquiry Requirements: To expedite your request, please ensure your email includes your full name, order number, and a clear description of your issue.
  • Dispute Resolution: We kindly ask that you contact our customer service team to resolve any issues prior to initiating a chargeback with your financial institution. We are committed to working with our customers to find professional and fair resolutions.
  • Conduct: ShopLucasDirt is dedicated to maintaining a professional environment. We expect all communications to remain respectful. We reserve the right to refuse service or restrict future purchasing privileges in cases of abusive or threatening correspondence.