Shipping policy
Our fulfillment team frequently travels to support our extensive touring and event schedule. As a result, standard shipping operations operate on a dynamic schedule.
- Fulfillment Timeline: Orders are processed and shipped as quickly as possible. Please be advised that processing times will naturally be extended when our team is on the road for multi-day or multi-week events.
- Major Event Delays: During major racing events, and holidays, please allow additional time for processing and delivery.
- Mixed Carts: If your order contains multiple items with varying availability, the entire order will ship together once all items are ready for fulfillment.
- Time-Sensitive Orders: If you require an item by a specific date, please contact our customer service team immediately after placing your order. While we cannot guarantee delivery dates due to our tour schedule, we will make every reasonable effort to accommodate your request.
Shipping Address & Delivery
- Address Accuracy: Customers are solely responsible for providing accurate and complete shipping information at checkout. ShopLucasDirt is not liable for delayed, misrouted, or lost shipments resulting from incorrect addresses provided by the customer.
- Lost or Stolen Packages: Once a package is officially marked as "Delivered" by the shipping carrier, the liability for that package transfers to the customer. ShopLucasDirt is not responsible for lost, stolen, or misdelivered packages following confirmed delivery. We highly recommend shipping to a secure location.